One Time Payment
Free local delivery for purchases over HK $1000!
Any purchase over HK$1000 on The Gen website can enjoy free shipping in Hong Kong. If less than HK$1000, we will charge HK$100 for delivery.
Our company will contact you by phone within 1-3 working days after receiving the confirmed order to make an appointment for the delivery date and time. The delivery time is Monday to Friday.
After ordering the product, we will email you the postage number and online tracking order URL to you, so that you can check the delivery progress anytime, anywhere. Customers can also log in to your personal The Gen website account to check order status.
The Gen is committed to providing the best service to our customers. If you are dissatisfied with The Gen products you have purchased, please call our customer service hotline (852) 25705300. The company will arrange replacement of the goods according to the situation, or arrange a refund.